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Orders, shipping, returns, or how to use Hode—drop us a message and we’ll reply ASAP. Include your order number if you have one.

Frequently Asked Questions

FAQs

What is Hode?

Hode is an on-the-go stain remover pen designed to help lift fresh, everyday stains fast—no outfit change required.

What stains does Hode work on?

Hode works best on fresh food & drink stains like coffee, tea, juice, sauce, ketchup and makeup transfer. Results vary by fabric and stain type.

Does it work on old/dried stains?

Hode is made for fresh stains. Set-in stains can be tougher and may need multiple treatments or a full wash.

How do I use the Hode stain remover pen?

  1. Blot excess (don’t rub)
  2. Press the tip to apply solution
  3. Gently rub, then blot dry. Repeat if needed.

Do I need to rinse or wash straight away?

Not usually. Treat the stain, let it dry, and wash when you can. (Always follow garment care labels.)

Is Hode safe on all fabrics?

Spot-test first on an inside seam. Not recommended for silk, leather, suede, or dry-clean-only items.

Can I use Hode on coloured clothing?

Yes—just spot-test first for colourfastness.

Is Hode TSA/travel-friendly?

Yes—10 mL is well under carry-on liquid limits. Keep the cap on tightly.

How long does one pen last?

It depends on stain size and frequency. Most people get multiple “oops moments” from one pen.

How should I store it?

Cap tightly after use. Store away from heat/direct sunlight.

Can I cancel or change my order?

If it hasn’t shipped, we’ll do our best—contact us ASAP with your order number.

How much is shipping and how long does delivery take?

Shipping cost and delivery estimates are shown at checkout and in your shipping confirmation email. Free shipping on order above $40.

Orders are processed within 1-3 business days (dispatch times may be longer during peak periods).

You’ll receive a tracking link via email once your order is dispatched.

Do you offer returns/refunds?

Yes. We offer a 30-day money-back guarantee. If you’re not happy with your purchase, contact us within 30 days of delivery and we’ll help.